How do I make a return?
For a faster return process – register your return online!
Returns can be made within 30 days after your order has been dispatched.
All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging and the tags must still be attached. You may not tape or paste anything directly on the product’s original packaging.
It is possible to send multiple orders in the same parcel. Just make sure that you include a note with the order numbers that you are returning.
How to handle your return:
• Register your return.
• Pack the products carefully and seal the return package.
• If you received a return label, drop off the package with the courier that is stated on the label. Otherwise you can take it to any courier of your choice and send the package to:
Cuddles N Giggles
Ntinda. Kampala, Uganda
NOTE! You as the customer has the financial responsibility for your return coming to us. Please note the package ID of the package that you ship in return to us and request a receipt.
The right to return or exchange a product does not apply to goods which has been used or with broken seals / without tags. The right to return or exchange a product does not apply to certain items due to health or hygiene reasons, such as underwear, pacifiers, baby bottles, and hair accessories (exceptions are made for returns of a breastfeeding bra where you have tried it with a breastfeeding insert). Swimwear can be returned / exchanged if tested with underwear and if the hygiene liner is still attached. Due to security reasons, the right return or the right to exchange does not apply to mounted prams and child seats.
If you send back items that do not meet the requirements of our return policy, the item(s) will be shipped back to you and a refund will not be issued.
You will be refunded the standard shipping fee if you return your entire order, register the return within 14 days. You are still obligated to pay for the return fee if you are returning items from a country which does not qualify for free returns.
Feel free to contact our customer service team if you have any more questions!